Sheridan Water Supply and Treatment Division Mission: Protecting Public Health and Preserving our Resources Through Sound Management Practices – The Sheridan Water Treatment Division’s mission is to protect public health and the environment for our community by providing high-quality water in an effective, efficient, and responsible manner. We endeavor to exceed our citizens’ expectations and regulatory standards for quality drinking water, and to ensure an excess quantity for fire, domestic, and commercial use.
The Water Supply and Treatment division is charged with ensuring that quality drinking water is available to Sheridan citizens at all times, while at the same time maximizing the use of our most valuable resource – water – through conservation. In order to carry out this mission, the Water Treatment Subdivision operates both the Sheridan and Big Goose Water Treatment Plants, the Intake Facility, and the water supply sources. The treatment plants draw water from Big Goose Creek and supplement supply from the Twin Lakes Reservoir during peak use times.
City of Sheridan & SAWS to replace water meters, public information sessions April 6 & 12
Most water meters in Sheridan County are about 20 years old and in need of replacement. This year the City of Sheridan and Sheridan Area Water Supply-Joint Powers Board will begin installing new water meters in approximately 9,000 locations across the county. Meter-reading infrastructure within the water service area also will be updated.
Below are a few of the benefits of this project and answers to your frequently asked questions. To learn more, click here for details about upcoming public information sessions on April 6 and 12 at 6 p.m. in the YMCA youth room.
State grants will cover half of the project costs.
- This is a significant benefit to citizens. The remaining cost of the project will be managed with a 20-year, 0-percent state loan.
- Installing meters at once also allows for economic bulk purchasing, efficient use of city resources and convenient, consistent installation for citizens.
New meter network will help with water supply management.
- A more efficient, reliable and sustainable meter-reading network will allow for more effective water supply management and planning.
- Customers will now be able to monitor and manage their consumption, which may help identify leaks, reverse flow or other maintenance issues.
Customer service will be enhanced.
- New on-demand, online access to your account will provide timely, reliable and accurate information.
- Upgraded technology will allow for efficient use of staff time and resources.
What happens now?
The City will hire an experienced vendor to design the infrastructure, procure and install the meters. We estimate that the project will begin by the end of this year. Customers will be notified when installations begin in their area so that they may schedule a convenient time for meter replacement.
Why is the City of Sheridan replacing water meters now?
Most of Sheridan’s water meters are about 20 years old, the typical useful life for a water meter. Older meters tend to be less accurate and more prone to maintenance issues.
How many meters will be installed?
Over 9,000 water meters will be replaced as part of this project.
How is the City and SAWS-JPB paying for this project?
The project will cost about $4.8 million, and the City and SAWS-JPB are covering half of the cost through a state loan that comes with 100% principal forgiveness (a grant). The remaining half will be covered by a 0% 20-year state loan.
Do all water meters need to be replaced?
All citizens that rely on the City of Sheridan or SAWS-JPB for their water must have their meter replaced.
Where is my water meter located?
For City and Powder Horn residents, water meters are typically located indoors within a basement, crawl space or utility closet. For County residents, water meters are typically located outside in a meter pit.
Are the new meters the same as the ones being replaced? How will meters be read?
Today, meters are read by a meter technician who drives around in a truck that transmits a signal to read water use in each meter location. Current meters will be replaced with solid-state meters that are quieter and capable of uploading meter reading information without the use of a technician and truck.
How can customers begin monitoring their own water use?
The new meter system will include an online portal where customers can access details about their water consumption on a daily basis. The City and SAWS-JPB also will continue to send monthly bills with usage graphs, which means that all residents will have the opportunity to review and manage their consumption.
Who will install the meters?
The City will select an experienced, bonded contractor to purchase and install the meters. Service and safety are paramount; so all installers will be carefully screened and selected.
Will I need to be home during the installation?
Yes, if your water meter is located within your home or business (typical for City and Powder Horn residents) a person 18 years of age or older must be present during the meter installation. If your water meter is located outside your home or business within a meter pit (typical for County residents) you will not need to be present during the meter installation.
How long will it take to install meters? Will the contractor provide a weekend installation option?
Typical installation of a meter takes 15 to 30 minutes. We will require our contractor to offer convenient installation appointments from Monday through Saturday.
Will my water service be interrupted during the installation?
Yes, there will be a temporary interruption during the installation process, typically 15 to 30 minutes. Residents will schedule their own installation, so they will be able to plan for it.
Will resident bills increase as a result of this project?
There will be no cost for the meter or the installation. However, if a resident’s current meter is not accurately measuring water use, monthly water bills may increase slightly after new meters are installed. If this occurs, residents can monitor use online or through their bill and choose to decrease consumption in order to manage their bill in the future.
Will there be additional costs for homeowners with broken meters or water line issues? What if a customer’s meter replacement requires additional work, beyond the basic installation?
If installers discover issues that require work that goes beyond the new water meter installation, residents may be responsible.
How can residents prepare for this project?
Prior to installation, residents should ensure that their meter is accessible, which means that an installer can comfortably access and remove the old meter and install the new one.
When will meter replacements occur?
Once a contractor is selected, work will begin shortly thereafter. Residents will be contacted to schedule their water meter replacement and installations are expected to begin by late 2016.
What if there is a leak or other problems after the meter installation?
If you have any issues after installation, residents can immediately notify the contractor, which will have a 24-hour customer service line.
Who can I contact if I have additional questions?
Email Chad at firstname.lastname@example.org.